Warranty
SKEA offers a LIMITED LIFETIME WARRANTY against defects in materials and workmanship. Limited lifetime warranty means for the practical lifetime of the garment, not the lifetime of the purchaser. The limited lifetime warranty does not cover: damages caused by normal wear and tear, improper care, accidents, natural decomposition of colors & materials.
Repair costs to warranty items vary depending on defect, and are the responsibility of SKEA Limited. If we cannot repair it, we will provide customer with like item or credit in the amount that the item cost at time of purchase; customer must have proof of payment or receipt.
Repair costs to non-warranty items vary depending on damage and are responsibility of the customer.
We make clothing for women who actually ski, so we get that there may be some wear and tear on your jackets. We are happy to repair any rips, tears, or damages within the first 10 years of purchasing your Skea. Pricing for repairs range from $20-$50 depending on the damage - proof of purchase is required.
Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your items to its original condition. Due to discontinuation of a particular color or pattern, identical replacement may not be available.
SKEA Limited will repair with the closest matching fabric and thread in the closest matching color. Please note: You are responsible for the cost of shipping your SKEA item to us, however, we will return the favor and ship back to you free of charge.
Follow the below procedure for repairing your SKEA:
1. Send the jacket back to our warehouse address: 150 Capital Dr Suite 270 Golden, CO 80401
2. Please be sure to include your original invoice if you have it OR a note with your name, email, phone number, shipping address, and what is wrong with the jacket.
3. Once your jacket is received by our team in Golden, we will send it off for repair, which takes roughly 4-6 weeks.
4. We will invoice you at the email you provided with the cost for repair. Once payment is remitted, we will ship the garment back to you!
** If your Skea garment is older than 10 years, please reach out to customersvc@skealimited.com DIRECTLY with pictures of the damage and we will assess if we can fix it for you.**
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MANUFACTURER DEFECT WARRANTY
Sometimes the damage isn't your fault, if so, you have 2 years to reach out to our team, who will replace or repair the damaged item. Please follow above procedure.