Returns, Exchanges, and Warranty Policies

SKEA RETURN & EXCHANGE POLICY

We hope you enjoy your SKEA gear, but if the product you purchased directly from SKEA Limited at full retail price isn't exactly what you expected, we will be happy to take back your unworn, still tagged item within 14 days of the date your item was received. 

All "Sale" merchandise is final sale and is not eligible for return for a refund. We will happily exchange for a different size / color or issue store credit for final sale items. Please contact customersvc@skealimited.com before sending back an item for exchange to ensure we have the specific item you want to exchange it for. 

Return shipping is at the customer's expense. SKEA will not provide return labels.

Follow the procedure below for returning your purchase for exchange or refund:

  1. Send item with the original invoice or confirmation email to the address below. If you do not have your invoice, please include a note with your name, email, phone, and reason for return. 

    Skea Limited

    150 Capital Dr, Suite 270

    Golden, CO 80401


  2. Once SKEA receives the item, we will process the exchange, refund, or issue store credit immediately

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SKEA WARRANTY POLICY


SKEA offers a LIMITED LIFETIME WARRANTY against defects in materials and workmanship. Limited lifetime warranty means for the practical lifetime of the garment, not the lifetime of the purchaser. The limited lifetime warranty does not cover: damages caused by normal wear and tear, improper care, accidents, natural decomposition of colors & materials.

Repair costs to warranty items vary depending on defect, and are the responsibility of SKEA Limited. If we cannot repair it, we will provide customer with like item or credit in the amount that the item cost at time of purchase; customer must have proof of payment or receipt.

Repair costs to non-warranty items vary depending on damage and are responsibility of the customer. 

We make clothing for women who actually ski, so we get that there may be some wear and tear on your jackets. We are happy to repair any rips, tears, or damages within the first 10 years of purchasing your Skea. Pricing for repairs range from $20-$50 depending on the damage - proof of purchase is required.

Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your items to its original condition. Due to discontinuation of a particular color or pattern, identical replacement may not be available.

SKEA Limited will repair with the closest matching fabric and thread in the closest matching color. Please note: You are responsible for the cost of shipping your SKEA item to us, however, we will return the favor and ship back to you free of charge.


Follow the below procedure for repairing your SKEA:

1. Send the jacket back to our warehouse address: 150 Capital Dr Suite 270 Golden, CO 80401 
2. Please be sure to include your original invoice if you have it OR a note with your name, email, phone number, shipping address, and what is wrong with the jacket. 
3. Once your jacket is received by our team in Golden, we will send it off for repair, which takes roughly 4-6 weeks. 
4. We will invoice you at the email you provided with the cost for repair. Once payment is remitted, we will ship the garment back to you!

** If your Skea garment is older than 10 years, please reach out to customersvc@skealimited.com DIRECTLY with pictures of the damage and we will assess if we can fix it for you.** 

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MANUFACTURER DEFECT WARRANTY

Sometimes the damage isn't your fault, if so, you have 2 years to reach out to our team, who will replace or repair the damaged item. Please follow above procedure. 

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SKEA RETURN POLICY (FOR RETAIL PARTNERS)

All returns must have a SKEA return authorization number on the outside of the box, and must included a printed RA form from Skea Limited. Call 303-371-5324 or email customersvc@skealimited.com to request a RA form. 


To request a return authorization for repair or replacement, please call 303-371-5324 or email customersvc@skealimited.com.

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SKEA ADVERTISING POLICY

SKEA offers co-operative advertising with its retail partners equal to 2% of retail purchases, based on a 50/50 co-op payment of approved advertising space costs only. SKEA logo must be equal in size to shop logo. Contact us to inquire: 1-800-338-6303